General Information
The website tangonaut.com is operated by TANGONAUT SRL, a company registered with the Trade Registry under number J13/1240/2017, CUI: 37468486, RO37636407, with its registered office located in the municipality of Constanța, Bulevardul I.C. Brătianu 26/8/66, 900178; phone 0730 216 006.
The website “tangonaut.com” is the official online shopping site of TANGONAUT SRL and is owned by TANGONAUT SRL.
Accessing and using this website, including placing an order, implies unconditional acceptance of the following Terms and Conditions and all consequences arising from them. Please read all details carefully before using the website.
Changes may be made at any time to the content of the website www.tangonaut.com, including structural and accessibility changes, and the provision of information on the site may be discontinued without prior agreement and without notifying users or third parties.
This document is supplemented by the provisions of OUG no. 130/2000, Law no. 296/2004, Law no. 677/2001, OUG no. 34/2014.
Use of the Website
By using the website, you confirm that you agree to these Terms and Conditions and that you are at least 18 years old or using the website under the supervision of a parent or guardian. TANGONAUT reserves the right to modify or update the terms and conditions at any time without prior notice. It is your responsibility to periodically check this section for changes.
Products and Availability
TANGONAUT offers a wide range of shoes, clothing items, and accessories, each described and illustrated as detailed as possible on the website. We strive to keep information as accurate and up-to-date as possible; however, we do not guarantee that product descriptions, images, or other details are completely error-free.
In the ordering process, the customer must consider the following items:
- Size: Please choose your size carefully by reviewing the specific information for each product on the product page. Sizes may vary from one model to another. If there is a discrepancy, the TANGONAUT team will contact you after placing and confirming your online order. If the size does not fit, the product can be exchanged for an identical one in a different size. A refund for the product, if the size does not fit, is only possible if the company does not commit to bringing the product into compliance or replacing it, as specified above, with an identical product in a different size. (OUG 130/2000 art. 10 lit. c) and/or OUG 34/2014 art. 16 lit. c).
- Color Selection: The colors of the products displayed on the TANGONAUT website may vary due to device screen settings, lighting conditions during image capture, and slight differences in leather and materials.
- Heel Selection: Each product description contains information regarding heel height.
Product availability may vary based on stock levels. If a product is no longer available after placing your order, we will inform you immediately and offer you the option to choose a similar product or receive a refund.
Prices
All prices displayed on the site are expressed in LEI/Euro/USD depending on the option selected by the customer and include VAT, but do not include shipping costs, which will be displayed separately during the ordering process.
Prices on the site are subject to change. TANGONAUT SRL reserves the right to modify prices without prior notice. However, after receiving confirmation of the order, the price to be paid for the order cannot be changed.
TANGONAUT SRL informs that, despite careful updates placed on the website prices, errors may still occur. All pricing errors will be promptly corrected and are not the responsibility of the website.
Order Cancellation or Rejection Policy
TANGONAUT SRL reserves the right to reject or cancel any confirmed order for the following reasons:
- A technical error occurred in pricing on the site when placing the order
- The ordered item is not available
- The billing information provided by the customer was incorrect or unverifiable
- Security systems indicate that an order is abnormal or may be fraudulent
- There are reasons to believe that the customer is a minor (under 18 years of age)
Return or Exchange Policy
You have the right to return or exchange purchased products within 14 calendar days from the receipt of the order, in accordance with current legislation.
To initiate a return, please contact us via email at: contact@tangonaut.com or at one of the numbers listed in the "Contact" section of the website. TANGONAUT consultants will get in touch with you to provide the necessary references.
Return Conditions:
Products must be returned in their original condition, unworn, unwashed, and with all tags intact.
Products must be complete.
All return shipping costs are to be fully borne and paid by the customer. We do not accept return packages with cash on delivery.
Personal Data Protection
Personal data is collected and used in accordance with our Privacy Policy, as outlined in the section of the website with the same title. We are committed to protecting the confidentiality and security of the information you provide us. Your data will not be shared with third parties without your explicit consent, except in situations necessary for processing the order (e.g., sharing with courier companies).
Intellectual Property
All materials on the website, including but not limited to images, product descriptions, logos, designs, and text, are the property of TANGONAUT SRL and are protected by copyright laws and other intellectual property rights. You are not permitted to copy, distribute, modify, or reproduce the content of the website without our prior written consent.
Applicable Law and Jurisdiction
These terms and conditions are governed by Romanian legislation. Any disputes arising in connection with the use of the website or the purchase of products will be resolved by the competent courts in Romania. The terms and conditions presented on this site are based on OUG 130/2000 & OUG 34/2014 regarding consumer protection in the conclusion and execution of distance contracts and do not affect in any way the rights of the consumer provided by applicable law.
Changes to the Terms and Conditions
TANGONAUT reserves the right to modify these Terms and Conditions at any time. Changes will be posted on this page and will take effect immediately upon publication. We recommend that you periodically check this section for updates.